00:29:39	Rachel Villalobos-PLAN:	https://planfl.org/wp-content/uploads/2023/05/20230523bruno.pdf
00:30:26	Michelle Joy:	running to print it out really fast
00:31:44	Madeline Sims:	Direct
00:31:46	Stephanie Piccino:	strength
00:31:47	Rachel Baril:	Firm.
00:31:50	Michelle Joy:	confident
00:31:51	Rachel Villalobos-PLAN:	Confident
00:32:02	Deirdre Baldwin:	me
00:32:08	Daniel Butler:	Willingness to take responsibility.
00:32:40	Deirdre Baldwin:	oops. I meant they would think it was all about "me"
00:35:55	Christy Jules:	Can we get a handout for reference.
00:36:04	Rachel Villalobos-PLAN:	https://planfl.org/wp-content/uploads/2023/05/20230523bruno.pdf
00:36:10	Michelle Joy:	be assertive, Linda!!
00:36:10	Christy Jules:	Thank you
00:36:21	Christy Jules:	I came it late, sorry
00:37:24	Michelle Joy:	dad, boss
00:37:26	Madeline Sims:	Some members of my family
00:37:35	Gabe Gresham:	aggressive people
00:37:48	S C:	Patrons at the library
00:37:49	iris Velasquez:	Some of our customers
00:37:51	Martha Brumfield:	co-workers
00:37:52	Loraine Duarte:	Coworkers
00:38:02	Christy Jules:	The people we work with.
00:38:05	Monique Thomas:	COLLEAGUES
00:38:06	Megan Simon:	Colleagues
00:38:54	Monique Thomas:	Sometimes assertiveness (in my case) has been interpreted as aggression.
00:39:26	Michelle Joy:	I cannot say this enough, Linda, you are amazing
00:39:41	Madeline Sims:	She is :)
00:40:31	Stephanie Piccino:	big people-pleaser lol
00:40:42	Gabe Gresham:	uncomfortable with being confrontational
00:40:45	Rachel Villalobos-PLAN:	being seen as "difficult"
00:40:45	iris Velasquez:	I still end up feeling guilty
00:40:45	S C:	Trying not to come off as aggressive
00:40:48	Sheryl Hamm:	Don't want to have conflict
00:40:51	Martha Brumfield:	lack of self confidence
00:41:12	Monique Thomas:	Being labeled as "aggressive"
00:41:16	Madeline Sims:	Early in my career, I was very young (in my 20s) and had a hard time telling much older patrons to be quiet or behave in the library
00:41:38	Stephanie Piccino:	fear of how patrons will react
00:44:35	Madeline Sims:	YES! "What gets rewarded gets repeated"
00:45:29	iris Velasquez:	👍
00:45:49	Christy Jules:	When you talk, Management don't like it. Something just happen and she try to turn the situation on me in a negative.  I was standing there and she took the book from and said that she has some where to go. I kept my mouth close. She was looking for a response.
00:46:19	Martha Brumfield:	My story too...
00:46:29	Stephanie Piccino:	Mine too, Martha...
00:47:12	iris Velasquez:	That is a good one!
00:48:09	Monique Thomas:	Wow
00:48:10	Sheryl Hamm:	UGH!!!!
00:48:40	Stephanie Piccino:	I keep telling myself "it's not JUST a MBA", that does help
00:50:08	Stephanie Piccino:	sometimes a lack of clarity/support takes the wind out of my sails
00:50:44	Stephanie Piccino:	Good point :)
00:50:52	Madeline Sims:	Less internal strife
00:51:04	Stephanie Piccino:	Being able to speak up for what I need
00:51:05	Michelle Joy:	less stress/more confidence
00:51:12	Deirdre Baldwin:	more confidence
00:51:14	Daniel Butler:	Less regret.
00:51:15	iris Velasquez:	Gain confidence
00:51:32	Rachel Baril:	Less fear.
00:51:45	iris Velasquez:	Lol, soooo many times I'vr said that!
00:52:08	Christy Jules:	I really wanted her help but sometimes because of the past response you don't want to ask. Sometimes I wonder if its intentional or not.
00:53:35	iris Velasquez:	It would also help dealing with those repetitive aggressive people. They won't try bothering us anymore, because we won't put up with them
00:55:06	Christy Jules:	Lost Audio
00:55:17	Christy Jules:	Sorry
00:56:33	Stephanie Piccino:	That's exactly me: I love to help and it's hard for me to say no, though I am learning
00:57:40	Sheryl Hamm:	It's hard to say no!  I've been working on that too!
00:59:06	Christy Jules:	It will catch up
00:59:20	Stephanie Piccino:	"No" is a complete sentence
00:59:36	Stephanie Piccino:	Time spent with cats is never wasted! :)
00:59:38	Madeline Sims:	Just about to post the same thing, Stephanie
00:59:39	Michelle Joy:	those are fantastic plans
01:01:20	iris Velasquez:	That's something I need to work on is to not explain everything out of feeling guilty, if that makes sense
01:02:12	Stephanie Piccino:	Money is so, so hard, especially when it's family
01:03:23	Christy Jules:	Yes, it do.
01:05:17	Gabe Gresham:	YES!!!
01:05:18	Loraine Duarte:	Yes!
01:05:18	Stephanie Piccino:	yes
01:05:19	Martha Brumfield:	Yes
01:05:19	Madeline Sims:	Yes
01:05:19	Esther Richard:	Yes
01:05:20	Michelle Joy:	yes
01:05:20	Daniel Butler:	Yes.
01:05:20	S C:	YES
01:05:21	Sadie Lea:	yes
01:05:21	Sarah Feher:	yes
01:05:21	Monika Knapp:	YES
01:05:22	Amanda Frazier:	yes
01:05:22	Amber Graham:	yes
01:05:22	Megan Simon:	YES
01:05:22	Rachel Baril:	Yes! :)
01:05:22	Monique Thomas:	yes
01:05:23	Sheryl Hamm:	yes
01:05:24	Erika Pacheco:	Yes
01:05:27	Cristin Howell:	yes
01:05:27	Deirdre Baldwin:	yes
01:05:27	Caitlyn Wendling:	YES!
01:05:36	Christy Jules:	Yes
01:05:42	Silvia Santiago:	Yes
01:06:22	Stephanie:	Yes
01:06:47	iris Velasquez:	YES
01:09:24	Sheryl Hamm:	So true!!
01:10:24	Gabe Gresham:	Selfish starts with us wanting to reply while selflessness is listening and understanding another persons perspective
01:13:25	Stephanie Piccino:	what was that saying again? "It is what it is..."?
01:14:05	Stephanie Piccino:	I always say "it is what it is" but I didn't think of that second half!
01:14:29	Stephanie Piccino:	Yes, exactly!!
01:15:54	Michelle Joy:	do you have tips?
01:16:04	Michelle Joy:	I'm dreadful at managing stress
01:16:08	Michelle Joy:	okay will do
01:16:15	Stephanie Piccino:	Me too Michelle <3
01:16:16	Gabe Gresham:	I go to the gym to relieve my stress
01:17:16	Michelle Joy:	wow that is awesome
01:17:38	Michelle Joy:	I have all the stresses so all things will help <3
01:17:54	Michelle Joy:	whoops what was 11?
01:18:55	Megan Simon:	11 -- outspoken
01:19:53	Christy Jules:	NO matter how much respect you show some individuals they just don't understand that you are actually teaching them to learn be more aware of their behavior. The light just can't turn on.
01:20:29	Michelle Joy:	not saying this was the case with your friend, but victims, especially children of abuse apologize a lot because it's a survival technique
01:20:41	Madeline Sims:	yes, Michelle
01:20:43	Stephanie Piccino:	Yes, Michelle
01:21:35	Stephanie Piccino:	I'm definitely getting help with that
01:21:57	Michelle Joy:	same, working on it, but it's taking time
01:22:42	Michelle Joy:	thank you <3
01:23:05	Stephanie Piccino:	One of my favorite graphics is "what we think progress is (a straight line) vs what it actually is (a scribble ball)"
01:23:39	Stephanie Piccino:	absolutely
01:25:01	Michelle Joy:	those are GORGEOUS eyes
01:25:12	iris Velasquez:	Awww so cute
01:25:18	Stephanie Piccino:	Kitty!!
01:27:53	iris Velasquez:	Practice
01:28:25	Madeline Sims:	Thank you!!!
01:28:25	Deirdre Baldwin:	thank you
01:28:27	Sadie Lea:	thank you!
01:28:28	Monika Knapp:	Thank you!
01:28:28	Monique Thomas:	Thank you!
01:28:30	Esther Richard:	Thank you!
01:28:31	Gabe Gresham:	Thank you!
01:28:31	Sarah Feher:	thank you!
01:28:31	Stephanie Piccino:	Thank you!!! Always amazing!!
01:28:32	Michelle Joy:	thank you so much
01:28:32	Rachel Baril:	Thank you!
01:28:32	Amanda Frazier:	Thank you!! Have a great day.
01:28:33	Sheryl Hamm:	Thank you so much!!!
01:28:33	iris Velasquez:	Thank you so much!!
01:28:34	Christy Jules:	Thank you!
01:28:34	Martha Brumfield:	Thank you Linda. Very helpful!
01:28:38	Loraine Duarte:	Thank you!
01:28:41	Daniel Butler:	Thank you! Amazing, as always. Have a wonderful day, everybody.
01:28:42	Silvia Santiago:	Thank you
01:28:47	iris Velasquez:	😄
01:28:48	Norma Salinas:	Thank you